Contact/Support
Customer Service Inquiries: contact@sampleproject.info
Press & Stylist Pull Inquiries: contact@sampleproject.info
Wholesale Inquiries: contact@sampleproject.info
Collaboration Inquiries: contact@sampleproject.info
Shipping & Return Policy
SHIPPING POLICY
Orders typically ship within 1-3 business days. However, please check product descriptions. You will receive an email with your tracking information once your order ships.
If you do not receive a shipping confirmation email within 24 hours of placing your order, please reach out to us at contact@sampleproject.info
If your tracking information shows that your package was delivered but you can’t find it, please verify the shipping address. Look for a notice of attempted delivery and/or see if someone else accepted the delivery on your behalf. We are not responsible once the package is in the hands of USPS, FedEx or UPS. We will not refund or reship packages that have been marked as delivered by the carrier. We do not file claims on behalf of customers for missing packages.
INTERNATIONAL SHIPPING
If you are shopping from another country outside of the USA, customers will need to pay import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Your package may be held at your local delivery office until you pay these fees. We are not responsible for these fees.
RETURN POLICY
All sales are final. We do not offer exchanges or returns of any kinds. However, if there is a mistake on our end, we will take care of you.
FAQs
What is the return policy?
All sales are final. We do not offer exchanges or returns of any kinds. However, if there is a mistake on our end, we will take care of you.
When will I get my order?
We have most of our product in hand (pre-made), ready to ship unless stated otherwise in the product description. Please expect 1-3 days for your order to be shipped out.
Can I make modifications to my order after its been placed?
Once an order has been confirmed, it can't be modified or adjusted.
I used the incorrect address. How can I fix it?
Reach out to Customer Support with your order number and email address to submit a cancellation request. If your order was placed during peak periods or over the weekend, cancellations may not be possible.Cancellations are not guaranteed.
Why didn't I receive a confirmation email?
If you haven't received a confirmation email after placing an order after 24 hours, please contact customer service.